Help Desk

Hours & Contact

Regular Hours

Monday – Friday, 8:00 am – 5:00 pm Central Time
Phone: 1-877-366-2487, Option 1 for Help Desk, Option 2 for staff directory
Open a Help Desk ticket:

MOBIUS staff may work remotely in times of extreme weather.

After Hours

Non-emergencies: Send an email to to open a Help Desk ticket

Emergencies: Call 1-877-366-2487, select Option 1, then follow the instructions to be connected to emergency staff

Office Closures

The MOBIUS office closes for the holidays listed below, the MOBIUS membership meetings, and during the MOBIUS conference. The MOBIUS Help Desk will be on emergency staffing during office closures. Please follow the After Hours procedures given above to contact staff during these times.

  • New Year’s Day 
  • Martin Luther King, Jr.’s Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Friday after Thanksgiving
  • Christmas Eve 
  • Christmas Day 
  • New Year’s Eve 

Useful Links

Submit a Help Desk Ticket via E-Mail
Submit and Manage your Tickets via Request Tracker
Download Sierra
Help Desk Routine Operations