MOBIUS has joined forces with Chatstaff and LibraryH3lp to make a chat reference platform, combined with after-hours virtual reference coverage, available to member libraries. Chatstaff is a group of 100% MLS librarians who provide backup and after-hours service tailored to your patrons and using your library resources. Now you can be sure that your patrons have access to high quality reference service even when your library can't be open.
How It Works
Basic service includes access to LibraryH3lp through a shared consortial account and after-hours coverage from Chatstaff during the defined MOBIUS coverage hours:
- Monday - Friday: 5pm to 8am
- Saturday: 10am to 10pm
- Sunday: 10am to Mondays at 8am
Libraries can add proactive coverage, 24/7 coverage, and text messaging services for an additional fee. View the MOBIUS Chatstaff-LibraryH3lp Procedures for more information about how the service works.