Library Assistant III, Access Services

Institution

Southeast Missouri State University

Job Summary

Kent Library's Access Services provides student, faculty, staff and community guest user services. The Library Assistant III works closely with other unit staff to provide excellent user services. The assistant trains and supervises student employees. The assistant also shares responsibility for multiple unit activities such as resource sharing, reserves, managing library collections, creating statistical reports and other duties as assigned.

The Library Assistant III ensures safe and secure spaces for users, staff and library collections. The assistant is responsible for opening, staffing, and closing the building, and for user and staff safety and security during regular and extended hours. During inclement weather, this unit may be the only presence in the library, providing users physical access to library services, resources and facilities. The assistant is expected to work one afternoon/evening shift a week (3:00pm–8:00pm), two evenings a week, from afternoon until midnight (Monday–Thursday) and every other weekend (Saturday 11:30am–5:00pm; Sunday 12:30pm–midnight with extended dinner break). During the winter intersession, summer, and holidays, the assistant is expected to work a daytime schedule, maintaining a 30 hour work week. 
 
Primary Responsibilities

  • Provide one-on-one information, collection, directional and other assistance to students, faculty, staff and community guests
  • Train, supervise and evaluate student employees
  • Create, update, and maintain security of library user records
  • Process, maintain and update reserve, resource sharing and interlibrary loan materials
  • Manage library materials shelving and collection maintenance processes
  • Share responsibility for collecting, collating and distributing library statistics
  • Shares responsibility for determining, implementing and documenting Access Services policies and procedures
  • Assist users and coordinate with the University's Department of Public Safety in emergency situations

Required Qualifications

  • High school diploma or GED
  • Demonstrated experience with, and an understanding of, excellent customer service
  • Knowledge of Microsoft Office Word and Excel (for full consideration, Microsoft Office Testing is required by October 4, 2019; see "Additional Information" section below for instructions)
  • Demonstrated ability to work well under pressure in challenging situations
  • Excellent interpersonal, verbal and written communication skills
  • Demonstrated ability to work successfully both independently and as a member of a team
  • Ability to lift 30 pounds daily with or without accommodation
  • Available to work evenings and weekends during the semesters and daytimes during the summer and when classes are not in session
  • Demonstrated commitment to a diverse work environment, including working with multicultural populations and an understanding of, and sensitivity to, issues affecting women and minorities

Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by October 4, 2019

To Apply: Submit the following items online at:  http://agency.governmentjobs.com/semoedu/default.cfm

  • Letter of interest addressing position qualifications
  • Current resume
  • Names and contact information of professional references may be asked for at a later date

Additional Information:

For full consideration, Microsoft Office testing is required to be completed within the past year and by the deadline date listed above.  To schedule the Microsoft Office skills tests, please call Testing Services at (573) 651-2836.   Proof of Microsoft Office Specialist Certification can be submitted in place of required testing.

AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER