Help Desk

MOBIUS Office Hours & Contact

Monday – Friday, 8:00 am – 5:00 pm
Phone: 1-877-366-2487, Option 1 for Help Desk, Option 2 for staff directory
Open a Help Desk ticket: help@mobiusconsortium.org

MOBIUS staff may work remotely in times of extreme weather.

MOBIUS Help Desk: After Hours

Non-emergencies: Send an email to help@mobiusconsortium.org to open a Help Desk ticket

Emergencies: Call 1-877-366-2487, select Option 1, then follow the instructions to be connected to emergency staff

MOBIUS Help Desk: Office Closures

The MOBIUS office closes for Federal holidays, the MOBIUS membership meetings, and during the MOBIUS conference. The MOBIUS Help Desk will be on emergency staffing during office closures. Please follow the After Hours procedures given above to contact staff during these times.

Federal Holidays:

Independence Day
Labor Day
Thanksgiving and the day after 
Christmas Day 
New Year’s Day 
Martin Luther King, Jr.’s Birthday
Memorial Day

Other useful links

• Submit a Help Desk Ticket via e-mail
• Submit and Manage your Tickets via Request Tracker
  (Click for Documentation)
  
• Help Desk Statistics 
• How to Transfer a File to Brazil
• Authorizations and Operation
• III Known Issues & Release Information
• ILS Release Info
• Cataloging Error Report Form
• MOBIUS Barcode Scanner
• Server IP Info
• Site Coordinator's Handbook 2007, update pending
• MOBIUS webpub.def file (Choose View > Source in your browser to make the file read-able)
• Sierra Permissions
• Links to download Sierra